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February 16, 2021
Hosting Solutions & Library Consulting

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Chat with a Librarian Service Expansion Coming Soon!
In addition to chat, patrons statewide will soon be able to email and text a librarian!

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Internal Access to POWER Library E-Resources
Should not be prompting for a library card number!

POWER Library participants should have direct, unmediated access to the e-resources when inside a library or school. If users are being prompted for a library card number when inside your institution, please contact HSLC so we can help you resolve this issue. The most likely culprit is that we need an IP address range. We find frequently that there are additional and/or updated IP address ranges that we need to enter into our authentication system for your institution. Obtaining your IP range information from your technology department and providing it when you contact us will frequently expedite resolving an internal access issue.

Occasionally we find that the correct links are not being used. To locate the unique List all/Help me choose, POWER Kids, and POWER Teens links for your institution, please visit the Links Generator.

Please note that when accessing the e-resources remotely, from home or another location, users will indeed need an eCard or library card number unless your school district participates in Single Sign-On (SSO). Interested in SSO? Learn more about platforms, eligibility requirements, and more in the POWER Library for Librarians.

Still Have Questions? Please Contact Support!

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Still Gathering Your ILL and E-Resource Statistics for All Those Annual Reports?
Check out the below tips!
ILL Statistics
E-Resource Statistics
  • You can find links to the Current Statistics application and instructions for using it in the For Librarians section of the POWER Library: For Librarians > E-Resources > Statistics
  • You will need your library’s PL code to log in to see the statistics. If you are unsure of your PL code, please consult the Participant Directory.
Need Technical Support? Contact HSLC!

Here Are a Couple of Tips for Troubleshooting Your Statistics Gathering Efforts!
We occasionally hear about odd occurrences from libraries trying to run statistical reports. Here are a few tips that might help:
  • Use your browsers incognito mode to access reports websites.
  • Clear your history/cache.
  • Try an alternate web browser. For example, if you are experiencing issues using Google Chrome, try the Microsoft Edge browser.
Need Help? Contact HSLC!

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Share Your Tips!
Have a POWER Library Tip You Would Like Us to Share in the Access Pennsylvania News? Let Us Know!
Access Pennsylvania Training Webinar Recordings
You can view recordings of both of the required webinars at your convenience. After viewing both videos, contact us to request that your SHAREit account be enabled. Include your library's name in the email subject line and message.

We regret that we cannot issue continuing education credits for viewing the recordings.

(If prompted for a password, contact
Watch the Recordings

POWER Library Support
For support, please select the option of your choice below:

Complete the POWER Library Support Form
Email us at
Call us at 215-222-1532
Get Support

That's it for this week!
The News is published on a weekly basis from September through May, with special issues as necessary during the summer months. If you miss an Access Pennsylvania News or wish to read previous issues, you will find them on the POWER Library Portal. If you have received the News from a colleague and wish to subscribe directly, please visit the eNews section of the POWER Library Portal and select Subscribe available by the Access Pennsylvania News entry.
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POWER Library
This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries. The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.

POWER Library is hosted by HSLC