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November 29, 2022
Hosting Solutions & Library Consulting

New Help Desk Coming in 2023
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HSLC will be switching to a new help desk platform in 2023.
When will HSLC start responding to support from the new help desk?
January 5, 2023

What does the change mean for library staff? 
Other than the emails you receive from HSLC support looking a little bit different, there will not be much change for library staff. You will still open tickets the same way you did before:
What action should libraries take to prepare for the new help desk?
Whitelist support@hslc.org and Freshdesk.com by updating your allowed list.

What if you have tickets still pending from our current help desk?
HSLC staff will continue to respond to tickets in the current help desk until they are resolved.
Have Questions? Get Support!

E-Books for Digital Skills and Computer Technology in POWER Library
Check out this post from Compendium about the new e-books!
In an effort to advance digital literacy and technology skills for Pennsylvanians, Office of Commonwealth Libraries has made available to all Pennsylvania residents via POWER Library an enhanced collection of E-books in the subject areas of:
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  • digital literacy
  • computer technology
  • computer programming
  • careers in technology
  • networking
  • data
  • cloud computing
  • advanced software
  • information literacy
Read More From Compendium

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Public Libraries: Keep the Find a PA Library Lookup Updated
Keep the Find a PA Library lookup updated! Please update the Library Status Form to add or change information for your library.
Update Your Operating Status!

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Add a Link to PA Online Learning Tutorials On Your Website!
Your Library's Link to PA Online Learning is available in the Links Generator.

PA Online Learning, provided by the Office of Commonwealth Libraries for all Pennsylvanians, is a FREE growing collection of tutorials on how to use software, social media, and library resources, such as POWER Library! 

The icon and link have been added to the Links Generator in the POWER Library - For Librarians section so that libraries may add the link to their website, blogs, social media posts, etc.
Get the PA Online Learning Link for Your Library

Do You Need Support? We Are Here To Help!
If you need support, please use one of the options provided below to contact HSLC. 

Complete the POWER Library Support Form
Email us at support@hslc.org
Call us at 215-222-1532
Get Support!

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POWER Library
This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries. The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.

POWER Library is hosted by HSLC
3600 Market St., Suite 550
Philadelphia, PA 19104