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December 6, 2022
Hosting Solutions & Library Consulting

Update Coming To Business Insights: Essentials
New product name, interface, and icon to start on December 16.
The new product name will be Business Insights. Business Insights provides users with detailed financial, historical, and current event information on over 400,000 companies, industries, and countries. Users can easily find Plunkett Reports, SWOT analyses, case studies, comparison charts, scholarly journals, and more on the new platform.
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Can't wait until December 16 to see the new interface? Check it out now by visiting the "Try the New Experience" link available in the current product.

What do libraries need to do? The e-resource link will remain the same, so no changes are required to links.
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However, there will be an updated e-resource icon. Libraries that present the e-resource icon on their website, social media, etc., will need to obtain the updated icon available in the For Librarians section of POWER Library.
Use Business Insights Now

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Spotlight On...
Women's History Collections in PA Photos and Documents
Nearly 20 collections are available in the Women's History subject, and include collections such as:
Interested in adding materials from your library to PA Photos and Documents? Let us know!
Explore the Women's History Collections Now!

New Help Desk Coming in 2023
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HSLC will be switching to a new help desk platform in 2023.
When will HSLC start responding to support from the new help desk?
January 5, 2023

What does the change mean for library staff? 
Other than the emails you receive from HSLC support looking a little bit different, there will not be much change for library staff. You will still open tickets the same way you did before:
  • Send an email to support@hslc.org
  • Complete the POWER Library Support Form
What action should libraries take to prepare for the new help desk?
Whitelist support@hslc.org and Freshdesk.com by updating your allowed list.

What if you have tickets still pending from our current help desk?
HSLC staff will continue to respond to tickets in the current help desk until they are resolved.
Have Questions? Get Support!

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Public Libraries: Keep the Find a PA Library Lookup Updated
Keep the Find a PA Library lookup updated! Please update the Library Status Form to add or change information for your library.
Update Your Operating Status!

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Add a Link to PA Online Learning Tutorials On Your Website!
Your Library's Link to PA Online Learning is available in the Links Generator.

PA Online Learning, provided by the Office of Commonwealth Libraries for all Pennsylvanians, is a FREE growing collection of tutorials on how to use software, social media, and library resources, such as POWER Library! 

The icon and link have been added to the Links Generator in the POWER Library - For Librarians section so that libraries may add the link to their website, blogs, social media posts, etc.
Get the PA Online Learning Link for Your Library

Do You Need Support? We Are Here To Help!
If you need support, please use one of the options provided below to contact HSLC. 

Complete the POWER Library Support Form
Email us at support@hslc.org
Call us at 215-222-1532
Get Support!

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POWER Library
This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries. The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.

POWER Library is hosted by HSLC
3600 Market St., Suite 550
Philadelphia, PA 19104