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December 13, 2022
Hosting Solutions & Library Consulting

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Chat with a Librarian Available 24/7 During the Holiday Season
While many libraries are closed or have reduced hours during the holiday season, Chat with a Librarian will be open 24/7!

Link to Chat with a Librarian and make sure the communities you serve are aware that even though the library may be closed, they can still receive live help from a librarian via Chat with a Librarian.

Easy instructions and images for linking to Chat with a Librarian are available!
Get the Chat Link for Your Website

REMINDER!
ProQuest E-Book Central Is In POWER Library
DEI Titles are featured!
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ProQuest E-Book Central includes 112 titles on diversity, equity, and inclusion, and covers subjects such as business, education, fine arts, history, political science, social science, juvenile literature, and sports and recreation.
Find titles such as:
  • African Americans and the Presidents: Politics and Policies from Washington to Trump
  • Black Oscars: From Mammy to Minny, What the Academy Awards Tell Us about African Americans
  • Bond Girls: Body, Fashion and Gender
  • Dangerous Spaces: Beyond the Racial Profile
  • Documents of the LGBT Movement
  • Exploring Women's Suffrage through 50 Historic Treasures
  • Fannie Lou Hamer: America's Freedom Fighting Woman
  • Fat on Film: Gender, Race and Body Size in Contemporary Hollywood Cinema
  • Implementation Strategies for Improving Diversity in Organizations
  • Invisible Victims and the Pursuit of Justice: Analyzing Frequently Victimized yet Rarely Discussed Populations
  • Overcoming Challenges and Barriers for Women in Business and Education: Socioeconomic Issues and Strategies for the Future
  • Women Empowerment and Well-Being for Inclusive Economic Growth
Use ProQuest E-Book Central Now

Update Coming To Business Insights: Essentials
New product name, interface, and icon to start on December 16.
The new product name will be Business Insights. Business Insights provides users with detailed financial, historical, and current event information on over 400,000 companies, industries, and countries. Users can easily find Plunkett Reports, SWOT analyses, case studies, comparison charts, scholarly journals, and more on the new platform.
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Can't wait until December 16 to see the new interface? Check it out now by visiting the "Try the New Experience" link available in the current product.

What do libraries need to do? The e-resource link will remain the same, so no changes are required to links.
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However, there will be an updated e-resource icon. Libraries that present the e-resource icon on their website, social media, etc., will need to obtain the updated icon available in the For Librarians section of POWER Library.
Use Business Insights Now

HSLC Office Closure Notice
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HSLC will be closed for business on Friday, Dec. 23, Monday, Dec. 26, Friday, Dec. 30, and Monday, Jan. 2 in observance of the Christmas and New Year's Day holidays.

HSLC staff will monitor support for any notification of service outages. All other support needs will be responded to upon our return to work.
Our best wishes for a joyous holiday season and a successful new year!
Get Support

POWER Library/Access PA Annual Technology Support Fee Notice
The technology support fee will remain the same for 2023-24.

Invoices will be distributed in April of 2023.

If you need an invoice sooner, please contact us!
Have Questions? Get Support!

New Help Desk Coming in 2023
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HSLC will be switching to a new help desk platform in 2023.
When will HSLC start responding to support from the new help desk?
January 5, 2023

What does the change mean for library staff? 
Other than the emails you receive from HSLC support looking a little bit different, there will not be much change for library staff. You will still open tickets the same way you did before:
  • Send an email to support@hslc.org
  • Complete the POWER Library Support Form
What action should libraries take to prepare for the new help desk?
Whitelist support@hslc.org and Freshdesk.com by updating your allowed list.

What if you have tickets still pending from our current help desk?
HSLC staff will continue to respond to tickets in the current help desk until they are resolved.
Have Questions? Get Support!

Do You Need Support? We Are Here To Help!
If you need support, please use one of the options provided below to contact HSLC. 

Complete the POWER Library Support Form
Email us at support@hslc.org
Call us at 215-222-1532
Get Support!

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POWER Library
This project is made possible in part by Library Services and Technology Act (LSTA) funds from the U.S. Institute of Museum and Library Services and through the Commonwealth of Pennsylvania's Library Access funds administered by the Pennsylvania Department of Education, Office of Commonwealth Libraries. The views, findings, conclusions, or recommendations expressed in this website do not necessarily represent those of the U.S. Institute of Museum and Library Services or the Pennsylvania Department of Education.

POWER Library is hosted by HSLC
3600 Market St., Suite 550
Philadelphia, PA 19104